resort on red sea, with range over 400 guests rooms, nude beach over 1500 mtrs long, private created island with beach area, and 1 million m2 territory of the property; training staff, courtesy calls, guests comments, complain handling on daily basis, supervise the check-in and out; orientations, mailing guests, cocktails, supervising new projects, cross-exposition training in HK for 2 months ...

inspect the constructions of peninsula Soma Bay, which is one of the most beautiful natural location in south of Hurghada, Red Sea, delighted by private villas, own Marina, private beaches and one of the best golf play ground in MEA and Africa; administrative duties, mailing, phoning clients, promotions, strategy plannings, pick-up guests from the airport, check-in and courtesy, advice and promote the hotels, compounds, villas and flats ...

HH membership program, check-in/out, billing, courtesy calls, orientations, business mailing, phoning, guests escorting, daily JA reports, supervise staff of GR and FO department, guests cocktail parties, meetings, occasions organization, following ...

was assist guest service manager of two 4-5 stars resorts, which range of the rooms was exceed 900 guest rooms with 18 F&B outlets, SPA & Beauty Treatments and etc.., daily quality assurance inspections of the F&B outlets, welcoming and farewell the guest groups, individual guests and regulars; business TA's orientations, supervision of 9 officers who did daily guests comments reports, reservations, courtesy calls, guests complains, incidents reports, rooms inspections, animation program promoting and 4 days a week Guests Cocktails ...

inspect the constructions of Sahl Hasheesh area hotels, compounds, residences and villas, administrative duties, mailing, phoning clients, promotions, strategy plannings, pick-up guests from the airport, check-in and courtesy, advice and promote the hotels, compounds, villas and flats ...

guest service: courtesy calls, VIP escorts, room inspections, daily guest comments reports, daily mailing handover, organization of VIP cocktails, special dinners, wedding occasions and reserved business lunches, recording and solving guests problems, wishes, requests, suggestions and comments; attend weekly GM briefing, room service, reservation and mailing procedures on daily basis as an part of the JD, updating and follow policy and procedures; organize and follow up billing and airport escorting; ...

preparation, service and supervision of banquets, ball's, co-meetings and room service attendance, partly working as a bar-woman, cashiering on Microsoft cash machine, room service ...

guest service, breakfast supervisor shifts for main restaurant, groups business lunch service, banquets, co-meetings, special occasions and weddings organizing and serving, cashiering on Microsoft cash machine ...

daily purchasing/requisition, cleaning, baking, service on the guests; was covering all stations of 5 stars self service restaurant in the heart of Vienna, received a title of a head waiter of the hot drinks station after few months of my duty;

culinary, cook

IDI courses, The Professional Management Training in Service Excellence

Ministry of Tourism ARE award, Hospitality Leadership Skills Development

Hilton University, workshop of A New Service Culture

Hilton University, C.P.R

IDI courses, The Professional Development Program for Hospitality Managers

Hilton University, The Art of Improving People Behavior

Hilton University, Team Building Workshop

Hilton University, Focus on Quality Complaint Handling

Rotana, Cross Exposition Training of Assistant Executive House Keeper