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Candidate

Male, 41 year, born on 5 February 1984

Kaliningrad, willing to relocate (Azerbaijan, Belarus, Georgia, Other regions, Kazakhstan, Kyrgyzstan, Russia, Uzbekistan, Ukraine), prepared for business trips

IT / Sales / Marketing

1  in hand

Specializations:
  • Sales manager, account manager

Employment: full time, part time, project work, volunteering, work placement

Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work

Work experience 18 years 4 months

January 2015currently
10 years 6 months
Nile Univesity

Egypt, nu.edu.eg

Teaching assistant
• Researching CLOUD privacy and data protection worldwide. • Researching CLOUD regulations and legislation worldwide. • Proposing privacy based categorization for world countries. • Modeling CLOUD IT/Legal profile. • Creating architecture for CLOUD IT/Legal interaction. • Researching the legal challenges of CLOUD technology migration. • Researching the legal challenges of CLOUD data location. • Proposing Provider-Customer CLOUD SLA template. • Proposing Provider-Customer CLOUD SLA life cycle. • Proposing Provider-Customer CLOUD SLA negotiation model. • Proposing Provider-Customer CLOUD SLA evaluation guide. • Researching CLOUD QoS challenges. • Proposing CLOUD QoS road map. • Developing IT/Legal framework for the migration to CLOUD technology. • Developing a tool to enable customers to self-monitoring CLOUD availability. • Researching Provider-Customer conflict of interest. • Examining global-market availability readings versus tools measurements. • Expecting and proposing the future vision of CLOUD IT/Legal profile.
January 2014December 2014
1 year
C TOWN

USA, www.ctownsupermarkets.com/

Sales & IT Manager
• Managing & supervising all IT activities. • Supervising IP connectivity between branches and HQ. • Supervising IT infrastructure in HQ. • Communicating “Next Week” plan with branches. • Handling/Advising IT related issues which reported by branches. • IT-Budget planning. • Ensuring resources/equipment availability.
September 2013January 2014
5 months

Egypt, www.orange-business.ru

IT, System Integration, Internet... Show more

Technical manager
• Managing & coaching a team of 15 support engineers. • Managing team KPIs and performance monitoring (reports and figures). • Awarded “Manager of The Quarter” for Q4-2013. • Supporting OBS tools (Fileade, Sesam, Opas, … etc.). • Handling 200+ tickets per day for 5000+ users worldwide. • Distributing work load on team resources. • Awarded “Team of the Year’13” for the outstanding customer satisfaction. • Setting team roster to cover 24/7 support availability. • Expanding team proactive activities to add more values to business. • Enhancing team SLA & SLO to meet business needs. • Setting & reviewing business/tools processes with stakeholders. • Supervising Incident & Problem management (Service Operation).
January 2013September 2013
9 months

Egypt, www.orange-business.ru

IT, System Integration, Internet... Show more

Team Leader & Escalation Manager
• Technically lead a team of 18 support engineers. • Handling hot/urgent tickets according to team SLA & SLO. • Awarded OBS local award for the best added value to team. • Awarded OBS local award for the best escalation handling. • Handling diamond & red carpet escalations according to their SLA & SLO. • Responding to escalations within its agreed time frame. • Creating documents for the repetitive technical issues. • Proposing solutions for new technical issues and errors. • Creating workarounds for issues that need expedite resolution. • Conducting training sessions for new team’s joiners. • Conducting training sessions for the newly proposed solutions & workarounds.
January 2012January 2013
1 year 1 month

Egypt, www.orange-business.ru

IT, System Integration, Internet... Show more

Data Integrity Project Manager
• Managing Lean project to eliminate wastes. • Managing Quality project to apply Six-Sigma standard. • Managing Lack-of-Knowledge project to increase user’s knowledge. • Managing Process-Gaps project to make tools more smarter & agile with business. • Managing Star-Reduction project to reduce the number of received tickets. • Coordinating Tool-Bugs project to permanently fix repetitive technical issues. • Awarded OBS local award for the excellent project leader.
January 2011January 2012
1 year 1 month

Egypt, www.orange-business.ru

IT, System Integration, Internet... Show more

lementation & Tools Support Expert
• Ensuring and maintaining data-integrity across OBS tools. • Performing Incident & Problem management within team SLA/SLO. • Conducting training sessions for newcomer users. • Handling diamond & red carpet tickets according to their SLA & SLO. • Awarded OBS employee of the month for the best employee in OBS Egypt. • Awarded OBS local award for the best support of diamond customers. • Awarded OBS local award for conducting training for service transition department.
January 2010January 2011
1 year 1 month

Egypt, www.orange-business.ru

IT, System Integration, Internet... Show more

Implementation & Tools Support Specialist
• Performing Incident & Problem management within team SLA/SLO. • Contributing in Meta-Release bugs fixation. • Organizing weekly & monthly call to follow up on major & critical Meta-Release bugs. • Handling special customer tickets according to their SLA & SLO. • Awarded OBS grateful thanks for contributing in OBS business continuity plan implementation. • Awarded OBS local award for high customer satisfaction. • Awarded OBS local award for top performance.
May 2008January 2010
1 year 9 months

Egypt, www.orange-business.ru

IT, System Integration, Internet... Show more

Implementation & Tools Support Analyst
• Performing Incident & Problem management within team SLA/SLO. • Awarded OBS local award (3 times) for top performance.
September 2006October 2007
1 year 2 months
MSA University

Egypt, msa.edu.eg

Teaching assistant
• Working as a tutor for Communications, Computer, Networks, Electric Circuits and Electronics courses and for different levels.

Skills

Skill proficiency levels
ITIL
CMMI
PMP
IT/IS - Risk Management
IT/IS – Governance
Quality Management (Six Sigma)
CCNA
CDMA
GSM
MS Office
Windows 7
Windows 8
Linux
Unix
Windows Server 2012
ETL
MicroStartegy Suite
PMI
Business Analysis
Customer Service
Team management
Leadership Skills
Project management
ITSM
Communication skills
Interpersonal skills
Management Skills
Ambition
Diligence
Customer Relationship Management

About me

Dear Sir, I am here by sending you my CV for the mentioned position. However, I have MS'c degree as well as 8 years of customer facing working experience within IT business. Thus I seek challenging opportunities where I can fully use my skills for the success of the organization I am looking forward to have an interview chance to discuss my strengths versus position’s desired skills. It would be very much appreciated if you consider my attached CV for more details about my education, working experience, computer proficiency, management, certifications and soft skills. Functions: IT Service Manager, IT Process Owner, IT Project Manager, Order Delivery Manager, IT Service Change/Release Manager. Objective: I am looking for a job which increases my skills and provides me with wide experience for the success of the organization. An excellent career for me starts with a job where I can utilize my skills. A farther desired milestone is a challenging role where I can marge my IT/Management/Business-Processes experience with my academic areas of interest. Soft-Skills Courses • Communication & Presentation skills. • Stress & Time Management. • Decision making skills. • Leadership skills. • Coaching skills. • Problem Solving Techniques. • Conflict Resolution. • Negotiation skills. Thanks a lot for your understanding. Have a wonderful day ! Best Regards Sameh M.Tawfiq eng_sameh_mt@yahoo.com

Higher education (master)

2015
Nile University
Communications & Information Technology, Information Security

Languages

ArabicNative


EnglishC2 — Proficiency


NorwegianB2 — Upper Intermediate


RussianA1 — Basic


SpanishC1 — Advanced


Professional development, courses

2015
MSc of Information Security
Nile University, Information Security / Cloud Computing
2008
IT/IS Diploma
Information Technology institute, Information Security
2006
BSc of Engineering
Faculty of Engineering, Cairo University, Electronics, Communications & IT Dept

Citizenship, travel time to work

Citizenship: Egypt

Permission to work: Egypt, Russia

Desired travel time to work: Doesn't matter