* ​Assure ongoing compliance with quality and industry regulatory requirements; * Collect and compile statistical quality data; * Review the implementation and efficiency of quality and inspection systems; * Investigate customer complaints and non-conformance issues; * Collect and compile statistical quality data; * Develop, recommend and monitor corrective and preventive actions; * Devise sampling procedures and directions for recording and reporting quality data. ; * Experience with operating systems such as Windows, Kali Linux, macOS, Mint, Ubuntu; * Experience with VMware, Virtualbox; * Client mail configuration such as smtp, imap, pop3 ,

* MANAGED CALL FLOW AND RESPONDED TO TECHNICAL SUPPORT NEEDS OF CUSTOMERS. ; * RESOLVED CUSTOMER ISSUES IN A CLEAR, COURTEOUS AND STRAIGHTFORWARD MANNER. ; * DEMONSTRATED PROFESSIONALISM AND COURTESY WITH CUSTOMERS AT ALL TIMES. ; * IDENTIFIED AND SOLVED TECHNICAL ISSUES WITH A VARIETY OF DIAGNOSTIC TOOLS. ; * RESOLVED PROBLEMS WITH MALFUNCTIONING PRODUCTS. ; * FOLLOWED UP WITH CLIENTS TO ENSURE OPTIMAL CUSTOMER SATISFACTION. ; * CONDUCTED RESEARCH TO ADDRESS CUSTOMER CONCERNS. ; * WORKED CLOSELY WITH TEAM MEMBERS TO MEET OR EXCEED ALL CUSTOMER SERVICE REQUIREMENTS. ; * ENTHUSIASTICALLY PARTICIPATED IN JOB RELATED TRAINING. ; * USED TICKETING SYSTEMS TO MANAGE AND PROCESS ACTIONS TAKEN. ; * SET UP PC AND APPLE DESKTOPS AND LAPTOPS AND VARIOUS TYPES OF MOBILE DEVICES.

Department of computer-information systems and software engineering, Specialist