Duties: Presenting and promoting Hotels on International Markets; Participating in Exhibitions, events and workshops; Development of relationships with Local & International partners (150+ partners); Recruiting of partner companies; Positioning benefits for partners and gathering partner account profile; Periodical Partner trainings; Analysing demand and production of main partners; Controlling of partners pipeline for groups&events enquires; Conducting webinars for 300+ participants; Working in conjunction with Revenue management and Director of sales department for competitive proposals; Organising orientated to brand Site Inspections & FAM trips; Generating Individual & Groups proposals, reports, activities, updating Database, FUPs; Handling and negotiation of client complaints; Yearly forecasts of partners revenue, contract decisions; PMP reporting to high level management; Achievements: 0 to 50+ Preferred local partners CIS market increased to 293% for RN per year 2236 (2013) to 6561 (2015) 390+ site inspections have been done (2000+ agents) End-to-end sale of 300 RN event (NCOC workshop & team building)

Best Steakhouse Winner - Restaurant Awards 2012 by TimeOut Abu Dhabi and BBC Good Food Award. Duties: greeting, seating and assisting guests during restaurant operating hour; assisting the Outlet Manager with the administrative work of the outlet (sending proposals for special events to the guest, arranging the floor plan for events enc); handling all incoming calls (internal/external) with guest inquiries; handling guests complaints (directly or over the phone); printing out all necessary reports on a daily basis; handling restaurant reservations and guests inquiries;

Office-line is group of companies in Kaliningrad city which includes stores of stationery goods, Design store, Advertising company. Duties: Provide organizational support to General Manager e.g. scheduling, calendars, agendas, meetings, obtaining needed background information. Organizational support involving meetings internally and externally. Cooperation with branch offices. Obtaining needed background and documentation. Administrative support, meeting organizing such as Annual Discussion, Business Review. Main point of contact with suppliers from CIS and Europe for purchase orders (Poland, Germany, Italy);

«Yakor 2» is 3 star Business Hotel in Yuzhno-Sakhalinsk. Majority of the clients are business travellers and contracted Aircraft companies. Duties: Greet guests as they check in and out and perform necessary services; Providing information about hotel services and offers; Receiving and processing reservations; Dealing with complaints and handling them; Perform the department orientation trainings for the new FO staff members and Interns; Provide effective communication with all related departments (mainly HSK, Engineering, reservations, F&B) to ensure smooth service delivery;

Faculty of Management and Economy, International Hospitality and Tourism Management

Service and Tourism Management, Service and Tourism Management