- Monitored client trading activities to ensure compliance with internal risk parameters and system stability. -Managed and optimized trading bots, ensuring peak performance and minimal downtime. -Provided high-level customer support in English and Russian, handling both retail and institutional clients with tact and professionalism. -Drafted and maintained internal and client-facing reports on trading performance, bot metrics, and support outcomes. -Collaborated with cross-functional teams across finance, IT, and compliance to resolve trading-related issues. -Developed expertise in financial markets, trading technology, and blockchain/crypto ecosystems. -Maintained a disciplined and solution-oriented approach to client communications, building strong, trust-based relationships.

- Onboarded clients - Built and maintained relationships with B2B clients (clients were NFT creators) - Addressed customers' concerns from the launch and throughout their journey with the company - Was upselling additional marketing activities

- Delivered personalized support to B2C and B2B clients, including VIP accounts - Developed and implemented user engagement strategies to increase client lifetime value - Collaborated with compliance team on KYC/AML processes for client onboarding - Facilitated all B2B clients interactions with the company and increased customer retention by delivering high-end and customer-oriented services - Assisted startups to create and fill in landing pages with the most relevant and useful information for potential investors - Guided customers all along the way of their Initial Exchange Offering/ secondary listing/ liquidity support and tailored solutions for their needs - Control co-marketing and PR activities execution, analyzed conversions of the attracted visitors, determined and tested strong hypotheses to increase users’ engagement into trading/IEO contribution -Run airdrops and referral programs

- Handled multilingual customer inquiries and complaints with empathy and professionalism - Maintained high satisfaction rate among VIP customers by providing timely and tailored support -Maintained a positive, empathetic and professional attitude towards B2C customers at all times. -Responded promptly to customer inquiries. -Communicated with customers through various channels. -Acknowledged and resolved customer complaints. -Ensured customer satisfaction and provided professional customer support.

> Consistently achieved performance targets and KPIs in client support and sales. > Communicated effectively with international clients, leveraging strong English and Russian language skills for smooth negotiations. >Handled official correspondence and inquiries with clarity and professionalism. >Supported sales processes and helped drive customer engagement. >Managed cross-border crypto transactions, providing end-to-end support for buying and selling digital assets. >Advised clients on trading procedures and ensured transaction security through thorough verification and risk checks.

Лингвистика, Перевод для бизнеса и дипломатии

Лингвистика и межкультурные коммуникации, Перевод и переводоведение