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Candidate
Female, 29 years, born on 19 March 1996
Actively searching for a job
Cyprus, willing to relocate (Other regions, Kaliningrad), prepared for business trips
Account Manager/ Customer Success Manager
Specializations:
- Marketing manager, internet marketer
- Sales manager, account manager
- Partner manager
- Technical support specialist
Employment: full time
Work schedule: full day, remote working
Work experience 8 years 1 month
August 2023 — February 2025
1 year 7 months
Kaisen Electric LTD
Lithuania
Retail... Show more
Аккаунт Менеджер
-развивала и поддерживала долгосрочные отношения с клиентами
-удерживала текущих клиентов и проводила онбординг новых клиентов
-сопровождала клиентов на протяжении всего сотрудничества
-составляла инвойсы, вела и отправляла документацию
October 2022 — July 2023
10 months
Moscow
Customer Support Operator/Community manager
Answered customer queries, managed the community over discord and telegram
May 2020 — October 2022
2 years 6 months
Moscow
IT, System Integration, Internet... Show more
Account manager at Customer Success unit
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services
- Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors
- Guide customers all along the way of their Initial Exchange
Offering/ secondary listing/ liquidity support and tailor solutions for their needs
- Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution
-Run airdrops and referral programs
February 2019 — May 2020
1 year 4 months
Estonia
Customer Support manager
Maintaining a positive, empathetic and professional attitude towards B2C customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Ensure customer satisfaction and provide professional customer support.
February 2017 — February 2019
2 years 1 month
Moscow
специалист по поддержке клиентов
Успешно достигала поставленных целей. Благодаря высокому уровню языка смогла вести переговоры с клиентами из разных стран. Отвечала на служебные письма. Работала с продажами.
Вела международные сделки по продаже и покупке криптовалюты, консультировала клиентов из разных стран, осуществляла проверку безопасности сделок.
Skills
Skill proficiency levels
About me
Multi-tasking Customer Success Manager with 4+ years of experience in account management, customer service and strategic planning. Skilled and proficient in leading and coordinating projects, delivering the best results to clients hence bringing additional revenue to companies.
Higher education (master)
2020
Лингвистика, Перевод для бизнеса и дипломатии
2018
Лингвистика и межкультурные коммуникации, Перевод и переводоведение
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter