Dear HR My experience includes 10+ years of designing, implementing and supporting various solutions based on Routing/Switching and Unified Communications technologies. I was involved in numerous project both as implementation engineer and solution designer, where I was designing, deploying and troubleshooting networks with a various LAN technologies and Unified Communications • Dynamic Routing: OSPF, EIGRP, RIP, PBR • Switching: VTP, STP, • IP Services: VRRP, HSRP, GLBP, QoS • Security: ASA, Anti-X, L2L IPSec VPN, RA VPN • UC: CUCM, Unity Connection, UCCX, Spanless recording, billing, MRA, Telepresence solution In addition, I got a great experience in designing UCCE solution by joining to IST Company, which is one of the biggest Contact Center Integrator in Gulf. There, I was responsible for pre-sales activities in UAE, Qatar and Oman. In a very short time, I studied multiple Contact Center-related products such as UCCE, CVP, AQM, etc., in design point of view. I was performing product and solution presentation both for IT and business staff of the customer, supporting sales team in technical point of view, designing solution, writing various documents such as Scope of Works, Technical Proposal and User Acceptance tests. Having strong background in Routing&Switching and Unified Communications, I am continually improving my technical skills in various areas such as virtualization and system administration. With that, I am completely open to study new technologies and products. I am confident that I can offer you strong expertise in my technology area both as pre-sales and as integration engineer position. Thank you for your time—I look forward to learning more about this opportunity! Sincerely, Ruslan Amrahov