Managed all day-to-day operations within budgeted guidelines, preserving excellent levels of customer service. Successfully identified and responded to customer needs, leading to increased guest satisfaction. Effectively managed a team of talented personnel, attracting, recruiting, training, and appraising staff.

Small summary of work results: Taking part in hotel pre-opening, built FO team from zero. Implementation of electronic-only delivery system (UFMS). Implementation of company digital projects. Achievement of the annual plans and targets. Responsibility: Managing everyday operations and activities of the department and maintaining a proper coordination between all the departments. Resolving customer complaints in timely manner and dealing with them patiently. Controlling of the feedbacks in social media and response to them. Taking part in a hlotel revenue management. Replacing the HK manager during their holidays and days off. Ensuring proper quality of service provided by the FO department. Ensuring quick and friendly guest service and handles claims/complaints with tact and diplomacy. Welcoming guests and maintaining their loyalty. Controlling guests' accounts and their credit limit. Controlling preparing reports for OVIR when requested. Maintaining discipline in the department regarding proper handling of uniform, following the rules of safety; ensures order in the lobby. Ensuring conformity of room rates mentioned in booking correspondence with registered rates. Controlling money inflows. Making checks concerning conformity of cash machine readings with the actual amount of money in cash box. Compiling reports and forecasts on actual and expected occupancy, reservations, arrivals, departures, internal accounts, revenue and statistics, as required by the Management. Controlling issuing invoice for non-arrival to credit cards and by bank transfer (after approval by the Sales department). Conducting trainings of the FO department staff. Ensuring the staff is aware of additional services provided by the hotel, of rooms equipment, operating hours of the departments, etc. Making proposals on improving procedures and controls their implementation in accordance with corporate standards. Knowing how to act in case of emergency. Ensuring that the staff follows sanitary and hygiene rules and timely undergoes medical examinations. Acting as Duty manager when scheduled. Carrying out any other working instructions as required by the Management.

Deputizing FOM

Deputizing FOM

Act as a night auditor as well

Guest welcome.

Rooms, laundry, swimming pool.

Rooms, laundry, swimming pool.

Экономики, менеджмента, сервиса и туризма, Социально-культурный сервис и туризм